Communication
Personal emails, without typing the same thing twice
Templates pull customer name, event date, dishes, and totals straight from the order. Recurring follow-ups fire on schedule. You add the warmth, the system handles the repetition.
You've written "Hi Sarah, attached is your quote for the wedding on August 14, 120 guests, served buffet style…" a hundred times this year. Open the order, pick a template, and Catermonkey writes it for you — name, date, guest count, dishes, totals all filled in. You add two warm sentences and hit Send.
- Templates pull customer name, event date, contact details, dishes, totals — straight from the order, no copy-pasting
- Pre-built templates for the moments that repeat: send quote, confirm booking, ask for final headcount, send invoice, thank-you, review request
- Schedule emails to fire automatically — headcount nudge one week before, review request three days after the event, thank-you the morning after
- Attachments (quote PDF, invoice, menu) attach themselves based on the template you pick
- Edit any pre-filled text inline before sending; one sentence of warmth turns a system email into a personal one
- Every sent email lives in the order's activity log with timestamp, recipients, and files
- Reply-to and From use your brand's email — customers reply to you, not a generic address
Templates that already know what you're doing
Open any order, click Send, and the email form loads with your customer's address, the event date, and the quote PDF already attached. Pick a template — send quote, confirm booking, send invoice, thank you, ask for a review — and the body fills in with their name, their event, their menu, their totals. You change what makes it personal: "Looking forward to Saturday — make sure to tell Karen about the gluten-free starter!" Two sentences of warmth on top of work the system did for you.
Schedule the emails you'd otherwise forget
Most catering emails follow a pattern. Send the confirmation. Ask for the final headcount one week before the event. Send the day-of-event reminder to your contact. Send a thank-you the morning after. Ask for a Google review three days later. Set the schedule once when you confirm the order — Catermonkey fires each email on the right day with the right placeholders filled in. Your customers feel taken care of without you remembering thirty separate things at once.
Every conversation stays in the order
Every sent email lands in the order's activity log — timestamp, recipients, attachments, the lot. Your kitchen manager sees that the customer received the menu. Your accountant sees that Tuesday morning's invoice went out. Your colleague taking over on Monday sees the whole thread without you forwarding anything. One source of truth, zero detective work.
Who benefits
Business owner
Your customers feel personally taken care of, even when you're catering thirty events a month. The system handles the repetition so your team can handle the warmth.
Sales / account manager
Quote ready? Five seconds to send. Wedding confirmation? Pick the template. The headcount-check email a week before fires on its own. The review request three days after the event fires on its own. Your day shrinks; your follow-through doesn't.
Customer
You get the quote in your inbox within minutes. A friendly nudge a week before the event. A thank-you the morning after. Every message has your name, your event, your details — like it was written just for you (because it was).
Accounting
Invoice emails are logged with send time and recipient. Reconciliation is straightforward because you know exactly what was sent and when, without asking around.