Personal emails, without typing the same thing every time
Templates pull the customer's name, event date, dishes and totals straight from the order. Scheduled follow-ups go out automatically. You add the warmth, the system handles the repetition.
You've typed "Hi Sarah, attached is the quote for the wedding on 14 August, 120 guests, buffet style" a hundred times this year already. Open the order, pick a template, and Catermonkey writes it for you: name, date, guest count, dishes, totals, all filled in. You add two warm sentences and click Send.
In short
- Templates pull the customer's name, event date, contact details, dishes and totals straight from the order, no copying and pasting
- Ready-made templates for the moments that come round every time: sending a quote, confirming a booking, asking for the final guest count, sending an invoice, a thank-you, asking for a review
- Schedule emails that go out automatically: a guest count check a week before the event, a review request three days after, a thank-you the next morning
- Attachments (quote PDF, invoice, menu) are added automatically based on the template you choose
- Edit the pre-filled text inline before sending. One personal sentence makes a system email feel human
- Every email sent appears in the order's activity log, with time, recipients and attachments
- Reply-to and From use your business's email address. Customers reply to you, not to an anonymous address
Templates that already know what you're doing
Open an order, click Send, and the email form opens with your customer's address, the event date and the quote PDF already attached. Choose a template: *send quote*, *confirm booking*, *send invoice*, *thank you*, *ask for review*. The text fills in with their name, their event, their menu, their totals. You adjust what makes it personal: "Looking forward to Saturday, don't forget to point Karen to the gluten-free starter!" Two warm sentences on top of the work the system already did.
Schedule the emails you'd otherwise forget
Most of these emails follow a set pattern. Send a confirmation. A week before the event, ask for the final guest count. Send a reminder on the day itself. A thank-you the morning after the event. A Google review request three days later. Set the schedule once, when you confirm the order. Catermonkey sends each email at the right moment with the right details filled in. Your customers feel well looked after, without you having to keep thirty separate things in your head at once.
Every conversation stays in the order
Every email sent shows up in the order's activity log: time, recipients, attachments, all of it. Your kitchen manager sees that the customer received the menu. Your bookkeeper sees that Tuesday morning's invoice went out. Your colleague taking over on Monday sees the whole picture without you having to forward anything. One source of truth, no digging around.
What your team does with it
Customer
You get the quote in your inbox within minutes. A friendly reminder a week before the event. A thank-you the next morning. Every message carries your name, your event, your details, as if it was written just for you (because it was).
Accounting
Invoice emails are logged with the time sent and the recipient. Reconciling is simple because you know exactly what went out when, without having to ask anyone.
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