Delivery & logistics
Control when and how you deliver
Set dispatch windows, delivery times, closed days, and warm-delivery surcharges per customer
Every customer has different needs. Some need early morning delivery. Others can't receive orders on certain days. You set the rules once — the system enforces them automatically.
- Set separate dispatch and delivery time windows in minutes
- Configure warm-delivery surcharges that override your standard pricing
- Block specific days when the customer cannot receive orders
- Delivery preferences apply automatically when creating new orders
- Customer-level settings take priority over company defaults
Dispatch and delivery windows tell the system when orders leave your kitchen and when they arrive. Enter times in minutes to match each customer's schedule.
Delivery type costs let you charge more for warm delivery when applicable. Set the surcharge in the customer profile and it overrides your default price list.
Closed days prevent orders from being placed when the customer's location is unavailable. Select the days and the customer won't see those dates as options.
Who benefits
Sales / account manager
Set delivery rules that match each customer's requirements without manual checks
Delivery staff
See dispatch and delivery windows for every customer before you load the van
Business owner
Price warm delivery differently per customer without editing your catalogue