Settings
Write the email once, send it a thousand times
Email templates pull customer name, event date, dishes, and totals straight from the order. You add the warmth, the system handles the repetition.
You send the same confirmation email three hundred times a year. The same quote-sent message. The same booking-confirmed note. The same morning-after thank-you. Email templates handle the repetition — you write the message once, the system fills in customer name, event date, dishes, totals from each order, forever.
- Customer name, event date, dishes, totals: pulled straight from the order, no copy-pasting
- Pre-built templates for repeating catering moments: send quote, confirm booking, ask for headcount, send invoice, thank-you, review request
- Optional order-status flip when an email is sent (quote sent → Option, confirmation sent → Confirmed, invoice sent → Invoiced)
- Per-language template bodies — each template holds its translations, system picks the right one per customer
- Attachment library: upload your standard PDFs once, attach to any template
- Edit any pre-filled body inline before sending — one personal sentence turns a system email into a personal one
Templates pull straight from the order
Each email template carries your branded layout and pulls customer name, event date, dishes, packages, totals, and contact details straight from the order it's being sent for. Pick the template that fits the moment — send quote, confirm booking, send invoice, ask for final headcount, thank you, request a review — add one personal sentence on top, and hit send. The customer gets an email that reads like you wrote it just for them, because the personalisation comes from real data.
Status automation built in
Email templates can flip the order's status the moment they send. "Quote sent" → status becomes Option. "Confirmation sent" → status becomes Confirmed. "Invoice sent" → status becomes Invoiced. Your order list updates itself, so the overview always reflects reality without anyone clicking through.
Multi-language out of the box
If you cater in two or three languages, each template holds its own translations. The system picks the right one based on the customer's preferred language — set on their customer record once, applied everywhere.
Attachments stay with the template
Upload your standard PDFs once — terms and conditions, dietary information sheet, your latest brochure — into the attachment library. Any template can attach any document, so the right paperwork goes out with every quote, confirmation, or invoice without anyone hunting for the latest version.
Who benefits
Business owner
Stop paying your team to retype the same confirmation and reminder emails for every order. Templates preserve your voice and cut training time for new hires.
Sales / account manager
Quote ready? Five seconds to send — the template handles greeting, customer name, dishes, totals. You add a personal sentence and hit go.
Accounting
Invoice and payment-reminder emails send themselves on schedule, flip the order status to Invoiced, and log the timestamp. You review exceptions instead of routine correspondence.
Customer
Every email you receive has your name, your event, your dishes, your totals — like the caterer wrote it just for you (because they did).