Write the email once, send it a thousand times
Email templates pull the customer's name, event date, dishes and totals straight from the order. You add the warmth, the system handles the repetition.
You send the same confirmation email three hundred times a year. The same message for a quote sent out. The same confirmation after a booking. The same thank-you the next morning. Email templates take over the repetition: you write the message once, the system fills in the customer's name, event date, dishes and totals from every order, every time, automatically.
In short
- Customer name, event date, dishes, totals: pulled straight from the order, no copying and pasting
- Ready-made templates for recurring moments: sending a quote, confirming a booking, asking for numbers, sending an invoice, thank-you, review request
- Optional status change on send (quote sent becomes *Option*, confirmation sent becomes *Confirmed*, invoice sent becomes *Invoiced*)
- Template text per language: each template keeps its translations, the system picks the right one per customer
- Attachments library: upload your standing PDFs once, link them to any template
- Edit the pre-filled text inline before sending, one personal line turns a system email into a personal message
Templates pull everything straight from the order
Every email template carries your house style and pulls the customer's name, event date, dishes, packages, totals and contact details straight from the order it's sent for. Pick the template that fits the moment: *send a quote*, *confirm a booking*, *send an invoice*, *ask for final numbers*, *thank-you*, *review request*. Add one personal line and press send. The customer gets an email that feels like you wrote it just for them, because the personal touches come from real data.
Status change built in
Email templates can update the order status automatically the moment they're sent. "Quote sent" becomes status *Option*. "Confirmation sent" becomes status *Confirmed*. "Invoice sent" becomes status *Invoiced*. Your orders list updates itself, so the overview always matches reality without anyone clicking through.
Multiple languages, no extra work
Catering in two or three languages? Each template keeps the translations that go with it. The system picks the right version based on the customer's preferred language: set it once on the customer card, applied everywhere.
Attachments belong to the template
Upload your standing PDFs once (terms and conditions, allergen info, your latest brochure) to the attachments library. Every template can send any document along, so the right paperwork goes out automatically with every quote, confirmation or invoice. No one has to hunt for the latest version.
What your team does with it
Customer
Every email you get carries your name, your event, your dishes and your totals, as if the caterer wrote it just for you (because they did).
Accounting
Invoice and payment reminder emails go out at the right moment, set the order status to *Invoiced* and log the time. You check the exceptions, not the daily routine correspondence.
See how this works in your own account?
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